Questions people ask before they sign.
Short answers. Where it matters, the wording is the same as in our terms.
Free, limited review · 5 business days · no card, no contract · one follow-up · Full audit terms
Ask for a quoteMoney
How much does it cost?
Plans start at $590 a month for Local SEO GBP Care (Local Pack is $1,390), $1,090 for Google Ads Starter, $1,250 per platform for paid social (Meta ads shown), and $1,490 for SEO Foundation. Every plan and one-off is listed on the pricing page, and the estimator adds them up for you.
Is ad spend included in your fee?
No. Ad spend is billed by Google, Meta, TikTok or LinkedIn directly to your card. We never hold it and don't mark it up. Our fee is a separate invoice.
How does the fee change with my ad spend?
For Google Ads: Starter is $1,090 a month up to $5,000 of spend, Standard is $1,890 from $5,000 to $15,000, and Scale, above $15,000, is 11% of your total monthly spend, minimum $2,200. For paid social, each platform's base fee covers spend up to $6,000; above that we add 12% of the spend over $6,000.
What are the setup fees?
$590 per ad account for Google Ads, Meta, TikTok or LinkedIn. $790 one-off for Local SEO GBP setup and clean-up if your profile needs it. Bundles don't discount setup fees.
Is there a minimum ad budget?
We suggest at least $1,500 a month on Meta or TikTok and $3,000 on LinkedIn. Below that, platforms don't have enough data to learn from and our fee becomes most of what you spend. We'll still tell you that in the audit rather than take the work.
Why do the prices say "from"?
They're starting prices. A site with 3,000 pages or a business with eight locations needs more work than the base plan covers. Quotes are final only in writing, before any work starts.
Contract and exit
Is there a minimum contract?
No. Plans run month to month. Starting prices in USD, month to month, 30 days' email notice. Billed monthly in advance; first month starts after setup. Excludes ad spend, third-party tools and taxes. Results aren't guaranteed.
How do I cancel?
Email support@omnexna.com. That's it. We need 30 days' notice, and we use that time to hand over a short document on what's running and what we'd do next.
Do I get money back if I cancel?
Fees for work already done aren't refundable. If you've prepaid for work we haven't started, we refund that part.
What happens to my accounts when we stop working together?
Your ad accounts, pixels, analytics properties and Business Profile stay in your name. If we part ways, you keep everything. We remove our own access at the end.
Ownership
Who owns the ad accounts and the data?
You do. Accounts are created in your name, or we're added to the ones you already have. Conversion history stays with the account, so it stays with you.
What access do you need?
For paid work, admin or analyst access on each account (role names vary by platform). For the free audit, read-only. You add us from inside each platform, and we never need a password.
Who owns the articles and ads you make?
You do, once they're paid for. We keep our own tools, templates and internal notes. Licenses for creator or UGC-style videos are set per piece and spelled out before we use them.
Work and results
Can you get us onto page one?
No one can guarantee rankings. Google decides. We commit to the work we list and how we report it. Anyone promising a position by a date is guessing.
How long does SEO take?
Months, not weeks, and we won't give you a number we can't back up. Early on, we report the things that come first: pages indexed, issues fixed, pages published. Traffic follows those, or it doesn't, and the report will say which.
Do you build links?
We don't buy links to pass ranking signals. Any sponsored placement is labeled. The SEO Growth plan includes outreach for links that are earned and labeled where they need to be.
Can you make sure our ads get approved?
Ad approval is up to each platform; we can't promise any ad will be approved. We write ads to the platforms' rules and fix rejections when they happen. We run campaigns in housing, employment and credit under Meta's special ad category rules, so some targeting isn't available. We don't run political or issue ads.
What do we actually get each month?
The work listed in your plan, a written report on the date we agreed, and one call if you want it. The report shows what we did, what changed and why, what it cost, and what we need from you.
Working with us
What's in the free audit, and what's the catch?
Free audit: a limited review of technical SEO basics, plus ad account and tracking health. Not a full strategy. Delivered within 5 business days. No card, no contract. We may email or call you once about the results; you can say no thanks. That one follow-up is the catch.
Do you have case studies or reviews?
Not ones we can publish yet. Rather than invent any, we show our prices, the month-1 plan and a sample report built for a made-up business.
Can we visit your office?
Registered office / mailing address: 131 Continental Dr, Suite 305, Newark, DE 19713. We work remotely, so this isn't a place to visit. Calls and video calls work fine.
When can we reach you?
Monday to Friday, 9:00 to 17:00 Eastern Time, on +1 404-657-0474 or support@omnexna.com. We reply within 1 business day.
Are you a Google or Meta partner?
No, and we don't claim to be. Omnexna Agency is an independent agency. Google, Meta, TikTok and LinkedIn are trademarks of their respective owners and are not affiliated with or endorsing us.